What is TQM |TQM Meaning | TOTAL QUALITY MANAGEMENT | Benefits Of TQM
TQM IMPLEMENTATION STEPS/PROCEDURE
- Select a theme.
- Capture/Grasp the present system/situation/condition.
- Analyze the present situation/condition/problem.
- Identify the Root cause of the problem using Six Sigma DMAIC or 8D Methods.
- Set countermeasures for improvement.
- Determine the effectiveness of the countermeasures.
- Establish/use standard operating procedures-SOPs.
- Plan for future action.
The key principles of TQM include a focus on customer satisfaction, employee involvement, continuous improvement, and the use of data and analysis to drive decision-making. TQM also places a strong emphasis on leadership and management commitment to quality, as well as the development of a culture of quality within the organization.
TQM PRINCIPLES & OBJECTIVES
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| TQM-Total-Quality_Management |
TQM has 8 basic elements which are most helpful for Quality Management Systems.
- Customer Focus
- Leadership
- People Involvement/Engagement or Total Employee Involvement
- Process Approach
- Continual Improvement
- Fact/Evidence based decision making
- Communications
- System and Strategic
Most important is Approach Total Quality Management (TQM) is a management approach that aims to improve the quality of products and services provided by an organization by involving every employee in the organization in a continuous process of improvement. It is a customer-focused approach that seeks to understand the needs and expectations of customers and then meet or exceed those needs and expectations.
BENEFITS of TQM
- Improve Quality of products and services.
- Eliminate quality defects and waste
- Increase Customer satisfaction level.
- Reduced cost of poor quality- COPQ & Process Variations.
- Higher the Productivity and Profitability.
- Increased Employee Motivation and Morale.Fulfilled environmental and other government compliance/regulations.
- Enhanced market image among all Interested parties.
- Increased job security of employees.
Improved processes to produce quality products/services.The benefits of TQM can include improved customer satisfaction, increased employee motivation and engagement, higher productivity and efficiency, and reduced costs through the elimination of waste and defects. However, implementing TQM can be a challenging process that requires a significant investment of time, resources, and commitment from all levels of the organization. Thank you for reading with us.
Total Quality Management (TQM) is an approach to managing and improving quality that originated in the 1950s and 1960s. It emerged as a response to the need for organizations to enhance quality and productivity in the post-World War II era. Here's a brief overview of how TQM originated:
1. Quality Pioneers: The origins of TQM can be traced back to the work of quality pioneers who emphasized the importance of quality management. Notable contributors include W. Edwards Deming, Joseph Juran, Armand Feigenbaum, and Kaoru Ishikawa. These individuals emphasized the need for a systematic and holistic approach to quality improvement.
2. Statistical Quality Control: One of the foundations of TQM is statistical quality control (SQC), which involves using statistical methods to monitor and control quality in manufacturing processes. Deming, an American statistician, played a significant role in promoting SQC techniques in Japan after World War II. His teachings and the application of statistical methods contributed to the rise of quality consciousness in Japanese industries.
3. Japanese Influence: TQM gained significant traction in Japan, particularly after the introduction of Deming's teachings and the formation of the Japanese Union of Scientists and Engineers (JUSE) in the 1950s. Japanese companies, such as Toyota, embraced TQM principles, including continuous improvement, customer focus, and employee involvement. This focus on quality and process improvement helped Japanese industries gain a competitive edge in the global market.
4. Quality Revolution in the West: In the 1970s and 1980s, Western organizations began recognizing the success of Japanese industries and the importance of quality management. Companies like Motorola and Xerox played a crucial role in popularizing TQM principles in the West. The publication of Juran's "Quality Control Handbook" and the establishment of the Malcolm Baldrige National Quality Award in the United States further promoted the adoption of TQM practices.
5. Evolution and Global Spread: Over time, TQM evolved and expanded beyond manufacturing industries to encompass service sectors and other fields. It became recognized as a comprehensive management philosophy rather than just a set of quality tools. The International Organization for Standardization (ISO) developed the ISO 9000 series of standards, which provided a framework for implementing TQM practices worldwide.
Today, TQM continues to evolve and adapt to changing business environments. It emphasizes the involvement of all employees, customer focus, continuous improvement, data-driven decision-making, and the pursuit of excellence. TQM principles have been integrated into various management systems, including ISO 9001, Six Sigma, and Lean Manufacturing, further shaping the understanding and application of quality management in organizations across different industries.
While Total Quality Management (TQM) has numerous benefits and is widely implemented in many organizations, it is essential to be aware of some of its potential drawbacks. These drawbacks can arise due to various reasons, including implementation challenges and organizational factors. Here are a few drawbacks associated with TQM:
1. Time and Resource Intensive: Implementing TQM requires a significant investment of time, resources, and effort. It involves conducting thorough training programs, establishing quality teams, implementing quality control measures, and continuous improvement initiatives. This can be a challenge for organizations with limited resources or those that are not prepared to commit the necessary time and effort.
2. Resistance to Change: TQM often involves changes to existing processes, roles, and responsibilities within an organization. This can lead to resistance from employees who may be comfortable with the status quo or are uncertain about the proposed changes. Overcoming resistance to change requires effective change management strategies and strong leadership to ensure employee buy-in and participation.
3. Complex Implementation: TQM is a comprehensive management philosophy that encompasses various principles, tools, and techniques. The complexity of implementing TQM can be overwhelming for organizations, especially if they lack the necessary expertise or experience. It requires a deep understanding of quality management concepts, data analysis, process improvement methodologies, and employee involvement strategies.
4. Overemphasis on Processes: While TQM places a strong focus on process improvement, there is a risk of becoming overly process-centric at the expense of other important aspects, such as innovation, creativity, and strategic thinking. Organizations need to strike a balance between process control and allowing room for flexibility and adaptability to changing market dynamics.
5. Measurement Challenges: TQM relies heavily on data-driven decision-making and performance measurement. However, organizations may face challenges in effectively measuring and analyzing quality-related data, particularly if they lack the necessary infrastructure, tools, or data management systems. Inaccurate or inadequate data can hinder the ability to monitor and improve quality effectively.
6. Cultural Fit: TQM implementation requires a supportive organizational culture that fosters openness, teamwork, and continuous improvement. Organizations with hierarchical or rigid cultures may find it challenging to embrace the collaborative and participatory nature of TQM. Creating a culture that values quality and encourages employee involvement requires strong leadership and long-term commitment.
It's important to note that the drawbacks mentioned above are not inherent flaws of TQM itself but rather challenges that organizations may encounter during its implementation. With proper planning, training, and commitment, these drawbacks can be mitigated or overcome. Successful TQM implementation requires a clear understanding of organizational needs, effective change management strategies, and ongoing commitment to continuous improvement.
